Exchange Policy

At KedarRaj, we strive to provide you with a smooth and satisfying shopping experience. If you face any issues with your purchase, you may request an exchange in accordance with the following policy.

1. Eligibility for Exchange

Exchange requests must be raised within 3 days of delivery. Exchanges may be requested under the following circumstances:

• Incorrect product received

• Product received in a damaged or defective condition

• Size or fit-related issues

• Quality-related concerns

• Manufacturing defects

All exchange requests are subject to verification and approval.

2. How to Request an Exchange

To request an exchange, please follow these steps:

• Contact us through our Contact Us page or WhatsApp within 3 days of receiving your order.

• Share your order details and the reason for requesting an exchange.

• For damaged, defective, or incorrectly delivered products, clear images or videos must be provided for verification.

• Once your request is approved, a pickup will be arranged through our logistics partner, wherever applicable.

Please ensure that your exchange request is submitted within the specified time frame.

3. Shipping Charges for Exchanges

Applicable shipping charges may vary depending on the reason for the exchange.

• For size or fit-related exchanges, the customer may be required to bear the applicable shipping charges.

• For products received in damaged, defective, or incorrect condition, please contact our support team for assistance with the applicable shipping charges.

Any applicable charges will be communicated or handled in accordance with the circumstances of the exchange request.

4. Exchange Processing

• Exchange requests are processed after the original product has been picked up or received and inspected, as applicable.

• The replacement product will be dispatched subject to availability.

• If the requested size or product is unavailable, our team may assist you in selecting an alternative product of equal value, subject to availability.

• All exchanges are subject to product availability and successful quality inspection.

5. Conditions for Exchange Approval

To ensure a smooth exchange process, please make sure that:

• The product is unused, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories are intact.

• The product has not been altered or damaged after delivery.

• The product meets the applicable exchange eligibility requirements.

KedarRaj reserves the right to decline an exchange request if the product does not meet these conditions.

6. Non-Exchangeable Items

For quality, hygiene, and inventory reasons, the following items are not eligible for exchange:

• Products marked as Sale, Clearance, or Final Sale.

• Innerwear and hygiene-related products, wherever applicable.

• Products that have been used, washed, or damaged after delivery.

• Products with missing original tags, labels, or packaging.

Please check the product details and size information carefully before placing your order.

7. Order Cancellation

Orders may be cancelled before dispatch, subject to the order's processing status. Once an order has been shipped, cancellation may not be possible.

If you need assistance with an order, please contact our customer support team as soon as possible.

8. Exchange Processing Timeline

We aim to process approved exchange requests as quickly as possible. The overall timeline may vary depending on product availability, pickup schedules, quality inspection, and logistics operations.

We appreciate your patience and cooperation throughout the exchange process.

Need Help?

For any questions or assistance regarding your order or exchange request, please contact our customer support team through our Contact Us page or WhatsApp.

At KedarRaj, we value your trust and are committed to providing you with a reliable and convenient shopping experience.